Terms & FAQs

Yes, we ship internationally. We haven’t configured our website to accept international orders. But if you email us at orders@inksbyvinta.com, we’ll be happy to get you sorted. For international orders, we accept PayPal payments. Please email us a list of items you are interested in and we’ll email you back with shipping options and estimates.

We can use regular post, EMS, FedEx, or DHL. If you have a preferred courier, please feel free to let us know. We’ll be happy to check if there’s one near our fulfillment center.

We are shipping from Manila, Philippines. Depending on your location and the shipping option you choose, shipping can take 1-3 days up to 6 weeks. We’ll provide you with the tracking number so you can track where your order is. Alternatively, we’ll be happy to track your order and follow up with the respective couriers.

Vinta Inks is not liable for any taxes or duties you might incur from importation. This will depend on the country where you will ship your item so we also wouldn’t be certain about the taxation procedures.

Like with our local customers, the satisfaction of our customers is the number one priority for us. Should you be unhappy with your purchase, we’ll be happy to refund or replace the item. Please email us at orders@inksbyvinta.com so we can resolve any issues you might have.

Because we want our items to reach every island in the Philippines, we are offering free shipping to anywhere in the Philippines for purchases above P1200. Unfortunately, this excludes delivery addresses outside the Philippines even when purchases are made locally.

There is no difference between standard shipping and free shipping. We use the same courier (ABest or DPX). If there is an option during check out, that means you’ve qualified for free shipping, so click that option to enjoy it.

We do our best to accommodate all of our customers’ needs and preferences. Should you prefer a different local courier like LBC, please send us an email at orders@inksbyvinta.com and we’ll arrange it for you. Please note that using your preferred courier will exclude you from the free shipping. We will charge the shipping costs of whatever courier you choose on top of your order. Should you want it, we’ll be happy to provide you with a copy of the receipt to show you how much shipping fee was charged by your courier.

We usually have a 24-hour turnover for orders. When you email us the deposit slip / payment confirmation on a Tuesday, we will do our best to ship on Wednesday or the next working day. Sometimes, when you make payment early in the day, it can be shipped on the same day, but courier pick ups are unpredictable so the next working day timeline is more realistic.

Within Metro Manila

Based on our experience, deliveries within Metro Manila usually 3-4 working days. This count begins after the order has been picked up from our fulfillment center. For example, you paid on Monday. If the courier picks up on Monday, you can expect your order on Tuesday or Wednesday.

Outside Metro Manila

For orders outside Metro Manila, shipping takes 5-7 working days. Please take note that shipping time to the provinces vary widely. It’s usually dependent on how close you are to a city or to Metro Manila. If your tracking number is not working or hasn’t been updated, please send us an email at orders@inksbyvinta.com and we’ll help you follow up your order.

Once our courier picks up your order, you will receive an email from us providing you with a tracking number. You may track your orders here. Alternatively, you can also email us at orders@inksbyvinta.com and we can help you locate your order.

Our preferred courier is DPX and ANest. We have established a good working relationship with them and they’ve delivered over thousands of our orders.

Of course. Should you be located nearby, you may also pick up your order at our fulfillment center. Please note that pick ups can only be done during office hours (M-F, 10am – 6pm). Please inform us beforehand via email at orders@inksbyvinta.come so we can prepare your order.

This is the address:

Unit 1204 Tan&Tan Mega Innovations Inc.

AIC Burgundy Empire Tower

ADB Avenue, Pasig City

Philippines 1605

For the safety of our staff, we do not do meet-ups.

We accept bank deposits (BDO and BPI), credit cards and PayPal. For bank deposits, you will receive our banking details along with your order confirmation. For now, we do not accept cheque payment or offer any installment options.

Unfortunately, we don’t have this feature available yet. But if you pick up your order at our fulfillment center, you can pay on the spot. We only accept cash payment. No cheques, please.

Our items are all priced very competitively. Should you be interested in a discount, please subscribe to our newsletter and follow us on our social media platforms (FB & IG: @inksbyvinta) to be the first to know about any of our promos or giveaways.

If you pay via credit card or PayPal, your order confirmation should indicate that payment has been completed. If you pay via bank deposit, we will send you a separate email to confirm receipt of funds. Please email all deposit slips or payment confirmations to orders@inksbyvinta.come

We usually give our customers a 1-week grace period to make payments. Please note that should the items be selling, we prioritize people who have completed payments and not necessarily those who ordered first.

Relax, as long as we haven’t shipped the item yet, you can change your order. The best thing to do is to email or call us immediately so we can fix it.

We do our best to make sure that we offer a comprehensive selection of writing materials. Sometimes things might run out of stock and we don’t have a definite date for restock. Please subscribe to our newsletter and follow us on FB and IG (@inksbyvinta) so you’ll be the first to know about any restock.

One of our goals is to make sure we carry everything. Please send us an email at info@everythingcalligraphy.com and we’ll do our best to make this available for your next shopping trip.

Our fulfillment specialists have been trained to treat your order with utmost care. We cling wrap all our ink bottles and wrap them in at least three layers of bubble wrap. For paper, we put them in box to make sure nothing gets torn or wrinkled. Rest assured your orders are being packed to ensure nothing is spilled or gets broken along the way. In any case your order still arrives with you damaged, please send us an email at orders@inksnyvinta.com and we’ll do our best to resolve this by sending you a replacement or a refund.

This is definitely option we are exploring, but right now we do not offer gift wrapping services.

Customer satisfaction is our number one priority. If you’re unhappy with your order for any reason whatsoever, please ship your order back in unused condition and we’ll be happy to replace your order or offer you a full refund. Shipping is only covered for defective items